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FAQ

Parking

How many parking spaces are available at the Kansas Expocentre?

Parking is available for 2,500 vehicles to the east and south of Landon Arena. These lots are used for events in the arena, Exhibition Hall and R.R. Domer Livestock Arena. 320 spaces are available at the north end of the Expocentre, between Heritage Hall and Agricultural Hall.

Without prior consent from Kansas Expocentre SMG management, no long-term, non event-related, or overnight parking is permitted on Expocentre property, excluding parking immediately surrounding the Capitol Plaza Hotel.

Where is your Handicap parking?

The first row of our East and SE parking lot is where the handicap parking will be. There are elevators on the East side and South side of the building to take you to the concourse level.

Where are Limo, Taxi, or car drop-off and pick-up locations?

You can be dropped off at the curb in front of the building to attend our events. There are ten minute parking spots that can be utilized to drop off patrons.

You can be picked up at the same location as mentioned above as well as any area of the circle drive.

Facilities / Amenities

Can I bring food or drinks into the arena?

Outside food or beverages of any kind (alcoholic beverages included) may not be brought into the Kansas Expocentre.

What time do doors open for each event?

Doors open an hour before event times for most events at the Expocentre. Some events may vary, please call the Admin Office if you are unsure.

Are cameras allowed for the Kansas Expocentre events?

For most events, at the request of the artists and/or leagues, cameras (specifically cameras with professional/detachable lenses and flash) are not permitted. The Kansas Expocentre reserves the right to examine and prohibit the use of any camera that conflicts with the policy set by the event. Audio recorders and video recorders are prohibited during all events.
Tripods are allowed in the balcony for certain sporting events, please call the Admin office if you are unsure whether that is allowed or not.

Where is the Lost and Found located at the Kansas Expocentre?

During an event, you may inquire about lost or found items by asking any security guard. For inquiries following an event, please call 785-235-1986 during normal business hours.

What security is in place to ensure my family’s safety?

The Kansas Expocentre staffs our own employees as security and off-duty Topeka police officers to provide security before, during and after events.

Can I smoke at the Kansas Expocentre?

In accordance with Topeka City ordinances, smoking is prohibited in all public areas at the Kansas Expocentre including the arena and concourses. A smoking area has been provided outside the NE entrance.

Where can I buy Kansas Expocentre merchandise?

The Kansas Expocentre does not sell merchandise with the arena logo at this time. Numerous merchandise or novelty booths are available during events for specific show merchandise

May I re-enter the Kansas Expocentre once I have left?

For your safety, once a person exits the Kansas Expocentre, re-entry is strictly prohibited.

Is tailgating or overnight parking allowed?

Tailgating is allowed in the parking lot for some events, but not all. Please call the Expocentre (785.235.1986) at least 48 hours prior to an event to inquire about the tailgating policy. Overnight parking following an event is allowed only if a patron is inebriated. We allow 24 hours for you to pick up your car before it will be towed.

What kind of alcohol is served at the Kansas Expocentre?

Beer and liquor are available for purchase by patrons 21 years of age and older. Please contact Heart of America to ask about certain beers/liquors available.

Services / Management

Can I host a business meeting or special event at the Kansas Expocentre?

Corporate/private/public gatherings are available for a many number of patrons. Please call 785-235-1986 for more information.

Who owns and operates the Kansas Expocentre?

The Kansas Expocentre is an 80-acre site in central Topeka owned by Shawnee County and comprised of thirteen structures operated and maintained by six independent entities. These include Landon Arena, Exhibition Hall, Domer Livestock Arena/exercise arena/stall barn, Heritage Hall and Gazebo, and Agricultural Hall, all managed by SMG; a restored fire station used by Treanor Architects; a functioning fire station operated by the City of Topeka; the county Weed Department and a maintenance barn maintained by SNCO Parks & Recreation; Capitol Plaza Hotel and Maner Conference Center, managed by John Q. Hammons Hotels; and the Shawnee County office of K-State Research and Extension.

Ticketing

If tickets to an event are not on sale yet, how can “StubHub.com”, “Ticketsnow.com”, etc., already have tickets for sale at inflated prices?

The Kansas Expocentre does not provide tickets to these companies. These sites are “speculating” that the sections they have listed will be available for them to sell. Re-sellers don’t buy tickets themselves. They provide an online marketplace for ticket brokers or individuals looking to sell and consumers looking to buy.

What is the convenience fee? Do I have to pay it if I purchase tickets at the box office?

A convenience fee is a processing and manufacturing fee on tickets when purchased at outlets, over the phone or online. Only tickets purchased at the Kansas Expocentre Box Office will not have any additional fees.

Tickets to an event went on sale at 10:00am. I was online at 10:01 and the best available tickets were in the upper level, but 5 hours later I was able to get floor tickets. How does that happen? Can I exchange these for floor tickets?

Unfortunately, you cannot exchange tickets. When buying tickets, you must remember that everyone has access to the same tickets and these are available through every outlet, over the phone, and online. Sometimes a buyer does not complete the purchase transaction, and their seats are released back for others to buy.

I bought tickets to an event at your building, but I need a handicap accessible seat. Can I exchange my seat? Can my wife and son sit with me?

You cannot exchange your ticket in advance. When you arrive at the venue you may go to the Kansas Expocentre box office and request to be relocated to ADA seating. Standard policy is one handicap seat plus three guests. This opportunity depends on availability of the seats.

What age does my child have to be to require a ticket?

Most events do not require a ticket for children under the age of two. However, in order for a child to have his/her own seat, a ticket is required. Some shows intended for young children (i.e., Sesame Street Live, Disney On Ice, etc.) require children over the age of one to have a ticket. To inquire about specific events, please call 785-235-1986.

What is Will Call?

Will call is located at the Kansas Expocentre Box Office. If you purchase your tickets close to the date of the show, Ticketmaster.com will have an option to put your tickets at the box office for you to pick up rather than mailing them or printing them off. You will need identification and the credit card used to purchase the tickets

How can I find out if an event is sold out?

You can call the Admin office or the Box Office to inquire about sold out shows or go to ticketmaster.com to check availability

I am planning to bring a large group to a Kansas Expocentre event. Can I get a group discount on tickets?

Make memories with family, friends and associates by attending an event together at the Kansas Expocentre. Groups generally consist of ten or more people, but may vary based on the event.

Not all events offer group sales opportunities. To check availability and/or to reserve your group outing, please call 785.297.1000 or email us at grouptix@KsExpo.com.

What forms of payment do you accept?

The Kansas Expocentre Box Office accepts cash, Visa, MasterCard, and Discover. We do not accept American Express.
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