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A-Z Guide

Accessibility to Zamboni

Accessibility / ADA Compliance

The Kansas Expocentre is fully ADA compliant. There are elevators to use while on property as well as handicap seating on the concourse.

AED locations

Landon Arena is equipped with two (2) automated external defibrillators (AED): one in the security office on the arena floor level behind section 120, and one device on the concourse level behind section 113. In the event of an emergency, please notify the nearest Expocentre staff member. Security personnel in yellow shirts are located near each entrance.

Alcoholic beverages

Kansas law prohibits the sale of alcoholic beverages to persons under the age of twenty-one (21). Therefore, guests are required to show proper identification and proof of age when purchasing alcoholic beverages at the Kansas Expocentre. The number of alcoholic beverages served may be limited to one drink per person, per purchase. Management reserves the right to refuse service to guests who appear intoxicated or who are disturbing other guests. Beer sales are discontinued approximately forty-five (45) minutes before the end of the event. We encourage guests to drink responsibly and not to drive after drinking.

Animals

The Kansas Expocentre welcomes service animals only in all buildings during events. All other animals are prohibited unless expressly specified for events.

Arena entry / pre-event screening

Depending on the nature of an event or when considered necessary by facility management and/or the lessee, a Pre-Event Screening may occur. This may involve a visual inspection of small bags and purses and/or "wanding" of our guests by venue security. All guests and/or show personnel may be subject to searches prior to entering the building.

ATMs

A CoreFirst Bank & Trust ATM is located on the upper level of the Exhibition Hall atrium. This location provides easy access for people in Landon Arena and Exhibition Hall.

Please ask the security guard at the door of either facility for a hand stamp if you need to access the ATM. Security personnel can also assist you in locating the ATM

Attire

No shirt, no shoes, no service. The Kansas Expocentre asks that you are fully attired while attending events.

Bags, backpacks & purses

Bags, backpacks and purses are allowed in the building but will be searched on arrival before entering the facility. If there is anything in the bag that is not allowed inside the facility we will ask you to take it to your vehicle until the end of the show/event.

Banners & signs

Banners and signs are permitted as long as they do not block the view of others, interfere with the event, contain advertising of any form, present a safety hazard or contain political or obscene material. Banners may not be affixed with any type of material that is permanent in nature or that alters the facility in any manner. Poles and sticks are prohibited. Building management reserves the right to remove any banner or sign. Signs may also be prohibited if requested by the event. For advertising signage please contact the marketing department.

Box office

The Box Office is located inside the atrium on the lower level. There are six ticket windows and one will call window to pick up your tickets. There is no service charge when you buy tickets directly from the box office for our events.

Cameras & video recording

Cameras are allowed in the facility for some events. We ask that no professional lenses or cameras are brought inside, if we see a patron with one we will ask that it be taken to your car. Other events will ask that no cameras will be allowed inside the facility, please call the Administrative office to make sure at 785-235-1986.

Charity & fundraising

Please call Phil Thompson at 785-235-1986 to inquire about any donations. Heart of America, the concessionaire at the Kansas Expocentre, does fundraising for schools, scout troops, etc. Please contact them at 785-354-7776.

Children

Ages for childrens tickets are 2-12 years old. Some events will have free admission for children under five. Please contact the Admin office if you are unsure.

Code of conduct

Please refrain from demeaning, discriminatory or harassing behavior, materials and speech while at the Kansas Expocentre.

Be mindful of your surroundings and of your fellow patrons. Please alert an employee of the facility if you notice a dangerous situation or someone in distress.

Concessions

Concessions are provided by Heart of America Food services. There are concession stands on both the N and S upper concourse levels.

The number of concession stands and the availability of alcohol are determined by the needs of each event and are subject to change. Food offerings may differ among concession stands. Hours and availability are subject to change. Visa, MasterCard, and Discover are accepted at select concession stands.

Contests

Our followers on Facebook and Twitter regularly enjoy contests or sweepstakes for free tickets to some upcoming shows held at the venue. They are also the first to know about discounts, pre-sales and on-sale tickets.
Like us on Facebook, and follow us on Twitter for your chance to win!

Credit card policy

The Kansas Expocentre accepts all forms of credit cards except American Express.

Diaper changing stations

There are diaper changing stations located in both the mens and womens restrooms on the SW and NE concourse.

Disturbances

Fan courtesy is an important element of enjoyment at the Kansas Expocentre. Improper conduct (including profane or abusive language and the throwing of objects) may result in ejection from the facility. Repeated offenses could result in the loss of ticket privileges

Elevators

There are two elevators for patrons to utilize during events at the facility. One is located in the atrium by the box office to take you upstairs to the concourse level to enter events in Landon arena. The other is located inside the handicap entrance that will take you upstairs to the handicap seating and the upper level concourse.

Emergency evacuation

In the event of an emergency, please remain calm and WALK to the nearest exit in an orderly fashion. Follow posted signs and listen to announcements for specific instructions. In some circumstances you will be directed to remain in the building and staff will direct you where to go. Please do not use the elevators. If you are disabled, trained staff members will assist you in getting to safety.

Entrances

There are many entrances to access the Kansas Expocentre. The NE upper level concourse is usually the main entrance for events. There is a SW upper level concourse that is available to use during certain events. The handicap entrance is located on the lower level SE side of the building. To access the Box Office in the atrium or Exhibition Hall please use the lower level E entrance.

Employment opportunities

The Kansas Expocentre and its partners hire enthusiastic, service-minded individuals. To inquire about job opportunities, visit our Jobs page for an up-to-date listing of available positions.

Events updates

Like us on Facebook and follow us on Twitter for up to date event information! If you cannot locate the info you are looking for please call the Admin office at 785-235-1986. Office hours are 8-5, Monday-Friday.

First aid

The First Aid Station is located on the NE concourse across from Section 114. In the event of an emergency, please go to the first available officer or staff member for assistance.

Handouts

The distribution of promotional items, handbills, flyers, pamphlets, printed materials, as well as the solicitation of signatures, is not permitted on Kansas Expocentre property without prior written authorization from the Kansas Expocentre

Hotels

The Capital Plaza Hotel (785-431-7200) is located on site. There are a number of other hotels close by, please contact Visit Topeka, Inc or call the Admin Office for a complete list.

Lost children or companions

Lost children should be escorted to the nearest officer or staff member. The lost child will be assisted at a Guest Services location. In the event that you become separated from your child or a member of your party, you will also want to contact the nearest officer or staff member.

Lost & Found

Lost and found items will be located in the Security Office. The Kansas Expocentre guards log every lost and found item. Please contact the Admin Office at 785-235-1986.

Media

Media entrance is located at the handicap entrance on the lower SE side of the building

Merchandise

Merchandise is handled by each show/event. There will be booths located on the concourse level that sell merchandise and novelty items.

Mobile electronics

Mobile phones are allowed inside the venue during events.

National Anthem singers

To sing the national anthem at an event you will need to contact the show promoters of that certain event.

Please contact the Topeka Roadrunners at 785-286-7825 to sing the national anthem at hockey games.

Parking

Parking at the Kansas Expocentre is $5 a car and $10 for buses. Some events will not have a charge to park.

Prohibited items

We ask all guests to arrive early and travel light, as you may be subject to search, which includes metal-detecting hand wands upon entry. For safety reasons, prohibited items include but are not limited to:

-Alcohol, drugs, illegal substances or any paraphernalia associated with drug use
-Audio/Video recorders, professional cameras, tripods
-Selfie Sticks
-Cans, bottles, coolers or other similar containers
-Fireworks
-Flags/Signs with poles
-Laser pens/pointers of any type
-Noisemakers such as air horns
-Outside food or drinks
-Oversized bags, backpacks, duffel bags
-Pepper spray/Mace
-Weapons of any type, including chains, knives, firearms and spiked jewelry
-Any other item deemed unacceptable by event/building management.

If an item is revealed during a search, patrons may dispose of the item or they may return the item to their vehicle. The Kansas Expocentre does not safeguard any personal belongings or items of any type.

Re-entry

We do not allow re-entry into the facility after you have left the venue.

Refunds

The Kansas Expocentre does not do refunds or exchanges unless there is a cancellation of an event.

Restrooms

There are four womens and four mens restrooms on the concourse level.

Scalping

Guests may not re-sell tickets at any price on Kansas Expocentre property. To avoid problems with counterfeit, stolen, void or other invalid tickets, tickets should only be purchased from an authorized Ticketmaster outlet or from the Box Office.

Security

Kansas Expocentre staffs our own security and off-duty Topeka police officers to provide security before, during and after events. The Kansas Expocentre will base event security on the Homeland Security National Threat Advisory Level along with the performer’s security rider.

Smoking policy

There is no smoking allowed inside the building. There are designated areas outside the NE and SW concourse entrances that are smoking areas. Most events will have just the NE area available for use.

Sponsorships

Please contact our marketing department for sponsorship opportunities.

Strollers

The Kansas Expocentre allows strollers inside the building but we ask that they be kept out of the way of the other paying patrons views and out of the aisles. Please avoid bringing strollers whenever possible.

Tickets

Tickets for most events are available at the Kansas Expocentre Box Office, as well as through Ticketmaster.com, by phone at 1-800-754-3000 or at any Ticketmaster outlet.

Telephone

The Kansas Expocentre does not have a pay phone on property. If you need to use a phone please ask a security guard or an operations personnel for help.

Umbrellas

The Kansas Expocentre allows umbrellas inside the building during inclement weather. We ask that they not be kept in the aisles and they do not block another patrons view of the show.

Video cameras

Video cameras are not allowed inside the venue during events unless as a part of media outfit.

Water fountains

Water fountains are located on the NE and SW upper concourse level.

Wheelchairs

There are three wheelchairs for patrons to use while at the facility. They are first come first served and we will require an ID or DL to hold while in use. Please contact a security guard or operations personnel.

WiFi

WiFi is available inside the building for use. It is $10 for the password and can be used for the duration of the show.

Zamboni

Due to safety concerns, the Expocentre is unable to offer rides on the ice resurfacing machine.
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