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If tickets to an event are not on sale yet, how can “StubHub.com”, “Ticketsnow.com”, etc., already have tickets for sale at inflated prices?

The Kansas Expocentre does not provide tickets to these companies. These sites are “speculating” that the sections they have listed will be available for them to sell. Re-sellers don’t buy tickets themselves. They provide an online marketplace for ticket brokers or individuals looking to sell and consumers looking to buy.

What is the convenience fee? Do I have to pay it if I purchase tickets at the box office?

A convenience fee is a processing and manufacturing fee on tickets when purchased at outlets, over the phone or online. Only tickets purchased at the Box Office will not have any additional fees.

Tickets to an event went on sale at 10:00am. I was online at 10:01 and the best available tickets were in the upper level, but 5 hours later I was able to get floor tickets. How does that happen? Can I exchange these for floor tickets?

Unfortunately, you cannot exchange tickets. When buying tickets, you must remember that everyone has access to the same tickets and these are available through every outlet, over the phone, and online. Sometimes a buyer does not complete the purchase transaction, and their seats are released back for others to buy.

I bought tickets to an event at your building, but I need a handicap accessible seat. Can I exchange my seat? Can my wife and son sit with me?

You cannot exchange your ticket in advance. When you arrive at the venue you may go to the Box Office and request to be relocated to ADA seating. Standard policy is one handicap seat plus three guests. This opportunity depends on availability of the seats.

What age does my child have to be to require a ticket?

Most events do not require a ticket for children under the age of two. However, in order for a child to have his/her own seat, a ticket is required. Some shows intended for young children (i.e., Sesame Street Live, Disney on Ice) require children over the age of one to have a ticket. To inquire about specific events, please call (785) 297-1000.

What is Will Call?

Will call is located at the Box Office. If you purchase your tickets close to the date of the show, Ticketmaster.com will give you an option to put your tickets at the box office for you to pick up rather than mailing them or printing them off. You will need identification and the credit card used to purchase the tickets

How can I find out if an event is sold out?

You can call the Kansas Expocentre box office or the Admin office to inquire about if a show is sold out. You can also check ticketmaster.com for availability.

I am planning to bring a large group to an Expocentre event. Can I get a group discount on tickets?

Make memories with family, friends and associates by attending an event together at the Kansas Expocentre. Groups generally consist of ten or more people, but may vary based on the event.

Not all events offer group sales opportunities. To check availability and/or to reserve your group outing, please call 785.297.1000 or email us at grouptix@KsExpo.com.

What forms of payment do you accept?

The Kansas Expocentre box office accepts cash, Visa, MasterCard, and Discover. We do not accept American Express.

Where are some Ticketmaster outlets in Topeka and surrounding areas?

TOPEKA: Walmart @ 1301 Sw 37th Street and 2630 SE California Avenue.

SHAWNEE: Walmart @ 5701 Silverheel Street.

Please visit www.ticketmaster.com to find more Ticketmaster outlets near your zip code.
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